Privacy Policy

Last updated: May 2025

1. Who We Are

Future Home Energy Limited (“we”, “us”, “our”) is a company registered in England and Wales. We provide boiler installation, boiler servicing, solar panel installation, and smart thermostat installation services across London and the surrounding areas.

If you have any questions about this policy, contact us at: [email protected]

2. Information We Collect

We may collect the following personal information:

  • Name, email address, and phone number (when you submit a quote request or contact form)
  • Property address and details (to provide accurate quotes)
  • Communication records (emails, messages)
  • Website usage data (via cookies and analytics tools)

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and provide quotes
  • Arrange and carry out service appointments
  • Send appointment confirmations and follow-up communications
  • Improve our website and services
  • Comply with legal obligations

4. Legal Basis for Processing

We process your personal data on the basis of: your consent, the performance of a contract (or pre-contractual steps), and our legitimate interests in running and improving our business.

5. Data Sharing

We do not sell your personal data. We may share it with trusted third parties only where necessary to deliver our services (e.g., scheduling tools, payment processors). All third parties are required to handle your data in accordance with applicable law.

6. Cookies

Our website uses cookies to analyse traffic and improve user experience. You can control cookie settings through your browser. We use Google Analytics to understand how visitors use our site — this data is anonymised and aggregated.

7. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law. Enquiry data is typically held for up to 2 years; customer service records may be held for up to 7 years for tax and warranty purposes.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where applicable)
  • Object to or restrict our processing of your data
  • Data portability
  • Withdraw consent at any time

To exercise any of these rights, email us at [email protected].

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

10. Changes to This Policy

We may update this privacy policy from time to time. The latest version will always be available on this page. We encourage you to review it periodically.

11. Complaints

If you have a concern about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.